Vendor Warranty Procedures

  Where Digital World Warehouse is managing the return and vendor pre approval is required, please ring the numbers listed below before contacting Digital World Warehouse.

Vendor Name

DOA

Vendor Pre-approval Required

Warranty

3COM

Digital World Warehouse

Yes - 1800 678 515

1800 678 515

3M Projectors

1300 363 585

Not Applicable

1300 363 585

ACER

Digital World Warehouse

Yes - 1300 362 328

1300 362 328

ADAPTEC
All products except for Snap Server Spare Parts

Digital World Warehouse

No

Digital World Warehouse

ADAPTEC
Snap Server Spare Parts

(02) 9503 1555

Not Applicable

(02) 9503 1555

ADOBE

1800 504 971

Not Applicable

1800 504 971

AFORCE

Digital World Warehouse

No

Digital World Warehouse

ALTEC LANSING

1800 089 681

Not Applicable

1800 089 681

AVOCENT

Digital World Warehouse

Yes - (02) 8831 8114

(02) 8831 8114

AMD (CPU)

Digital World Warehouse

No

Digital World Warehouse

APC

1800 652 725

Not Applicable

1800 652 725

ASUS OEM Motherboards

Digital World Warehouse

No

Digital World Warehouse

ASUS Optical Products

Digital World Warehouse

No

Digital World Warehouse

ASUS Wlan Products

Digital World Warehouse

Yes - 1300 278 788

Digital World Warehouse

ASUS
Notebook, notebook accessories, PDAs & LCD Monitors

1300 278 788

Not Applicable

1300 278 788

AUDION AUSTRALIA

Digital World Warehouse

No

Digital World Warehouse

BELKIN

Digital World Warehouse

No

Digital World Warehouse

BENQ

Digital World Warehouse

No

1300 130 336

CHERRY AUSTRALIA

(03) 9761 7844

Not Applicable

(03) 9761 7844

CHEYENNE (CA)

Digital World Warehouse

No

(03) 8416 5610

CISCO

Digital World Warehouse

Yes - 1800 805 227

1800 805 227

COREL

Digital World Warehouse

No

Digital World Warehouse

CREATIVE LABS

Digital World Warehouse

No

Digital World Warehouse

DATALOGIC MOBILE

(03) 9558 9299

Not Applicable

(03) 9558 9299

D-LINK

Digital World Warehouse

Yes - 1300 700 100

1300 700 100

ELECTRONIC ARTS

Digital World Warehouse

No

1902 261 600

EPSON

Digital World Warehouse

Yes - 1300 361 054

1300 361 054

EXTREME NETWORKS

1800 600 002

Not Applicable

1800 600 002

FILEMAKER

1800 028 316

Not Applicable

1800 028 316

FOXCONN

Digital World Warehouse

No

Digital World Warehouse

FUJI XEROX

1300 793 769
option 2

Not Applicable

1300 793 769
option 2

FUJITSU
Notebooks and notebook accessories

1800 288 284

Not Applicable

1800 288 284

FUJITSU
Hard Disk Drives

Digital World Warehouse

No

Digital World Warehouse

GUILLEMOT
(Thrustmaster range)

Digital World Warehouse

No

Digital World Warehouse

HP CALCULATORS

(03) 9841 5211

Not Applicable

(03) 9841 5211

HP DIGITAL PHOTOFRAME

(07) 3853 5588

Not Applicable

(07) 3853 5588

HP HARDWARE
Consumables & Media

Digital World Warehouse

No

Digital World Warehouse

HP HARDWARE
Non Empowered Products

Digital World Warehouse

Yes - 13 10 47

13 10 47

HP HARDWARE
Empowered Products

Digital World Warehouse

No

13 10 47

IBM LENOVO

Digital World Warehouse

Yes - 1800 289 426

13 14 26

IBM HARDWARE

Digital World Warehouse

Yes - 13 14 26

13 14 26

IMATION
Disc Stakka Products

Digital World Warehouse

Yes - 1800 244 181

Digital World Warehouse

IMATION
Media Products

(02) 8858 3000

Not Applicable

(02) 8858 3000

INFOCUS

Digital World Warehouse

Not Applicable

1800 630 957

INTEL

Digital World Warehouse

No

1800 649 931

INWIN

Digital World Warehouse

No

Digital World Warehouse

IOMEGA

Digital World Warehouse

No

(02) 8223 9140

JUNIPER

Digital World Warehouse

Yes - 1800 008 792

1800 008 792

KENSINGTON-ACCO

Digital World Warehouse

No

Digital World Warehouse

KINGSTON MEMORY

Digital World Warehouse

No

Digital World Warehouse

KODAK

Digital World Warehouse

No

1800 267 588
(Printers only: 1800 793 895)

KONICA MINOLTA

1800 456 999

Not Applicable

1800 456 999

KYOCERA

1300 368 885

Not Applicable

1300 368 885

LACIE AUSTRALIA

(02) 9669 6900

Not Applicable

(02) 9669 6900

LASER CORPORATION HOLDINGS

Digital World Warehouse

No

Digital World Warehouse

LEGEND PERFORMANCE

Digital World Warehouse

No

Digital World Warehouse

LEXAR

Digital World Warehouse

No

Digital World Warehouse

LEXMARK
Options, Consumables & Printer Options

Digital World Warehouse

No

Digital World Warehouse

LEXMARK
Laser Printers

1300 362 192

Not Applicable

1300 362 192

LEXMARK
Inkjet Printers

Digital World Warehouse

No

1300 362 192

LG ELECTRONICS
Storage Products

Digital World Warehouse

Yes - 1800 687 955

Digital World Warehouse

LG ELECTRONICS - LCD
Monitors, Laptops, Plasma & LCD TVs

Digital World Warehouse

Yes - 1800 687 955

1800 687 955

LINKSYS

Digital World Warehouse

Yes - 1800 110 219

Digital World Warehouse

LOGITECH
(Includes Logitech & Labtec products)

Digital World Warehouse

No

Digital World Warehouse

MAXTOR
Same as Seagate

Digital World Warehouse

No

Digital World Warehouse

MCAFEE
(Network Assoc)

Digital World Warehouse

No

Digital World Warehouse

MICROSOFT HARDWARE
(OEM & Retail Box Products)

Digital World Warehouse

No

Digital World Warehouse

MICROSOFT SOFTWARE
(OEM & Retail Box Products)

Digital World Warehouse

No

Digital World Warehouse

MSI

(02) 9748 0070

Not Applicable

(02) 9748 0070

MYOB AUSTRALIA

Digital World Warehouse

Yes - 1300 555 115

1300 555 115

NCR AUSTRALIA

1800 899 840

Not Applicable

1800 899 840

NEC

13 16 32

Not Applicable

13 16 32

NETCOMM

Digital World Warehouse

No

(02) 9424 2070

NETGEAR
All Hardware except for Obsolete Products

Digital World Warehouse

No

Digital World Warehouse

NETGEAR
All Software & Obsolete Hardware Products

1800 787 638

Not Applicable

1800 787 638

NEW MAGIC

Digital World Warehouse

Not Applicable

(02) 9528 4555

NOKIA
Mobile Phones

1300 366 733

Not Applicable

1300 366 733

O2 XDA

www.myxda.com

Not Applicable

www.myxda.com

OKIDATA (IPL)
Consumables

1800 807 472

Not Applicable

1800 807 472

OKIDATA (IPL)
Consumables

Digital World Warehouse

Yes - 1800 807 472

1800 807 472

PALM COMPUTING

Digital World Warehouse

No

1800 350 535

PHILIPS PC PERIPHERALS

Digital World Warehouse

No

1300 360 386

POS POS

(02) 9420 0177

No

(02) 9420 0177

PRINTRONIX SCHWEIZ

Digital World Warehouse

Yes - 1300 886 420

1300 886 420

RIVERSIDE TECHNOLOGIES
("Destinator" Range)

(02) 8437 8895

Not Applicable

(02) 8437 8895

ROXIO

Digital World Warehouse

No

Digital World Warehouse

SAMSUNG
LCDs & Printers

Digital World Warehouse

No

1300 362 603

SAMSUNG
Hard Drives & Optical Drives

Digital World Warehouse

No

1300 786 341

SEAGATE

Digital World Warehouse

No

Digital World Warehouse

SONICWALL

Digital World Warehouse

Yes - 1800 351 642

Digital World Warehouse

SONY
All hardware except for Media Products
All product codes that start with SDX, AIT, SDT
or LIB and Optical Drives

Digital World Warehouse

No

1300 137 669

SONY
All product codes that start with
SDX, AIT, SDT or LIB and Optical Drives

(02) 9417 8171

Not Applicable

(02) 9417 8171

SONY
Storage and Retail Recording Media Products

(03) 9376 1333

Not Applicable

(03) 9376 1333

STORCASE

Digital World Warehouse

No

Digital World Warehouse

SWANN COMMUNICATIONS

Digital World Warehouse

No

1300 138 324

SYMANTEC SOFTWARE

Digital World Warehouse

No

1800 680 026

TAKE 2
All Software Products

(07) 5556 1888

Not Applicable

(07) 5556 1888

TAKE 2
Joytech Products

Digital World Warehouse

No

Digital World Warehouse

TARGUS

(02) 9807 1222

Not Applicable

(02) 9807 1222

TIPRO

(03) 9761 7844

Not Applicable

(03) 9761 7844

TOMTOM

1300 135 604

Not Applicable

1300 135 604

TOSHIBA
Notebooks, Projectors & Gigabeat MP3 Products

Digital World Warehouse

No

1800 021 100

TOSHIBA
All Accessories except for AC adaptors
(supplied with the notebooks)
and projector lamps

Digital World Warehouse

No

Digital World Warehouse

TOSHIBA
AC adaptors (supplied with the notebooks)
and projector lamps

1800 021 100

Not Applicable

1800 021 100

TOSHIBA TEC

(02) 8845 6200

Not Applicable

(02) 8845 6200

TREND MICRO

1800 642 421

Not Applicable

1800 642 421

UBISOFT

1300 855 881

Not Applicable

1300 855 881

UGOBE

Digital World Warehouse

Yes - 1800 509 054

Digital World Warehouse

V7G
Model: R19W12

1300 303 751

Not Applicable

1300 303 751

V7G
Model: S2001 and R22W02

1800 681 005

Not Applicable

1800 681 005

VERBATIM

(03) 9823 0999

Not Applicable

(03) 9823 0999

VIEWSONIC

Digital World Warehouse

No

1800 880 818

VIVENDI UNIVERSAL GAMES
(VUG)

(07) 5556 1801

Not Applicable

(07) 5556 1801

VODAFONE

Digital World Warehouse Vodafone Team:
1300 139 405

No

Digital World Warehouse Vodafone Team:
1300 139 405

WACOM AUSTRALIA

(02) 9422 6700

Not Applicable

(02) 9422 6700

WESTERN DIGITAL CORPORATION

Digital World Warehouse

No

Digital World Warehouse