Faulty Returns Procedure   

A 'faulty' product is a Product returned by the customer to Digital World Warehouse or vendor that failed to operate in accordance with its functional specifications.

A 'DOA' (Dead on Arrival) product is a faulty Product that failed in the early life of usage or out of box. The DOA period for each Product will vary based on vendor policies, and commonly ranges from 7 to 30 days.

A 'Warranty' product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on vendor policies.

  1. Not all faulty returns are handled by Digital World Warehouse. Please click here to find out more information.
  2. Customer must supply:
    1. Digital World Warehouse Account Number
    2. Digital World Warehouse Invoice Number
    3. Digital World Warehouse Product Code
    4. Quantity of the product(s) that needs to be returned
    5. Serial number for each product that needs to be returned
    6. Fault details for each product that needs to be returned
    7. End user's Proof of Purchase for each product that needs to be returned
    8. Vendor's pre-authorisation number if applicable
  3. Under vendor's instructions, Digital World Warehouse will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to vendor processing lead times and Digital World Warehouse stock availability.
  4. In the event the Customer fails to advise the end user, the Customer will indemnify Digital World Warehouse for any expenses incurred in servicing any warranty claim relating to the misuse of the product or hard disk failure
  5. Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.
  6. The Customer should provide the correct and exact fault details which Digital World Warehouse can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer's expense.
  7. For Bonus products, Digital World Warehouse will only provide a replacement. If the product is discontinued or obsoleted, the warranty will be handled by Digital World Warehouse on case by case basis.
  8. If Digital World Warehouse approves an RA for return under warranty, the Customer is responsible for freight to the Sydney Return Centre. Digital World Warehouse will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
  9. All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.